Extracted from Annual Report 2011

The Company continues to grow consistently despite a succession of challenging external events. The latest challenge was a flood of historic proportions that induced a 4th quarter dip in GDP and reduced domestic and international patient volumes for several weeks at hospitals across the Thai capital. Despite this, Bumrungrad increased operating revenue 12.4% to reach another record high. The hospital’s resilience to these events is testament to a strong brand that attracts patients from across Thailand and all over the world.

This organic growth is both the beginning and the result of a virtuous cycle. Patient demand produces consistent revenue that affords innovative facilities and attracts great doctors who draw more patients. Our experience serving millions of patients from diverse cultures results in the comforting service that attracts more of these patients. Serving a large, diverse population allows our doctors to focus on their subspecialty interest thereby increasing the sophistication of the services provided at Bumrungrad International Hospital.

The Company’s strong financial position allows it to pursue the big ideas that set it apart and make it resilient. The big idea now is a fundamental one: serve more patients, both Thai and international, with doctors and facilities in Thailand. Nowhere else can we leverage the core strengths of our physicians, staff and service expertise so well. Our continued success depends on how well we execute this new strategy.

In 2011, we increased capacity by recruiting new doctors, improving operational efficiency, and continuing expansion plans on our existing campus. We restructured the Company to align it better with the new strategy. And we invested in a highly capable mid-market player, the Kasemrad Hospital Group. In 2012 we will seek additional capacity both on and outside of our existing campus to serve patient communities at home and abroad.

Mr. Dennis Brown
Corporate CEO