Message from the Managing Director

Message from the Managing Director

Ms. Linda Lisahapanya
Managing Director

During 2018, Bumrungrad International Hospital further cemented its reputation for superior clinical excellence. We were also recognized by many third parties for our pioneering adoption of advanced medical technology and other innovative methods.

Over the course of the year, Bumrungrad and Vitallife Wellness Center, our subsidiary company, garnered 15 awards and accreditations in recognition of our world-class quality standards. These accolades included:

  • Most Trusted Hospital 2018 – Thailand by South East Asia Magazine;
  • 2018 Medical Tourism Hospital of the Year in Asia Pacific;
  • Smart Hospital of the Year in Asia Pacific;
  • Hospital of the Year – Thailand by Healthcare Asia Magazine;and
  • Most recently, we were named Most Improved Thai Hospital and Nursing Excellence by Hospital Management Asia 2018.

Yet we will not be complacent. Instead, we remain uncompromising in our quest for continuous improvement. This is demonstrated by the market-leading programs and technologies we continue to implement for clinical operations and overall excellence in patient care.

At the start of 2018, we became a fully integrated digital hospital with the launch of our new IT system, TrakCare. This allows physicians and medical staff across different hospital departments to easily and securely access a single, comprehensive record for each patient in real time. This digital transformation will further improve the quality and safety of the treatment we can offer.

In addition, Bumrungrad established a robotic surgery center of excellence, introducing the da Vinci system to assist in minimally invasive surgery (MIS). The Company has also acquired robotic-assisted surgery in our Spine Institute to enable spine surgeons to operate with enhanced vision, precision and control. This integration of robotic hardware and software with the expertise of our surgeons breaks new ground in Thailand’s medical world.

In partnership with Biotia, an American health tech startup company, we are piloting artificial intelligence (AI) and sequencing-based technology to revolutionize pathogen and drug resistance detection. By utilizing this technology, we can offer the most appropriate treatments for infectious diseases, improving patient outcomes while minimizing the development of further antimicrobial resistance.

We have also launched a new preventive approach to healthcare, working closely with Vitallife Wellness Center. Responding to a growing desire among patients to look and feel better, as well as to live longer, this integrative care allows us not only to cure illness but also to predict and prevent disease and promote well-being for a more comprehensive approach to healthcare. In 2018, the Company committed to add a satellite Vitallife Wellness Center at Bangkrajao in combination with a five-star villa hotel development.

All of these successes are the result of our commitment to patients – a commitment shared by our doctors, nurses and support staff. Our patients and the trust they place in us are at the heart of everything we do. We will continue to build on our success, combining the expertise of our specialists, the care of our entire staff and state-of-the-art medical technology to continuously improve the quality of treatment and care we offer all patients.